We have customers from both domestic market and oversea market. Our main sales market:
Pre-sales Service
- Product Information: Providing detailed and accurate information about products or services to help customers make informed decisions.
- Consultation: Offering expert advice and recommendations based on the customer's needs and preferences.
- Demonstrations: Showcasing how a product or service works through live demonstrations, videos, or trials.
- Quotations: Giving customers a clear and competitive price estimate for the products or services they are interested in.
- Customization Options : Discussing and providing options for tailoring products or services to meet specific customer requirements.
During-sales Service
- Order Processing: Efficiently handling and processing customer orders to ensure timely delivery.
- Payment Assistance: Offering various payment options and helping customers with any payment-related issues.
- Order Tracking : Providing customers with the ability to track their orders and receive updates on delivery status.
- Clarification on Terms and Conditions : Clearly explaining any terms and conditions related to the sale, including warranties, return policies, and guarantees.
After-sales Service
- Customer Support: Offering assistance and troubleshooting for any issues or concerns that arise after the purchase.
- Warranty Service: Honoring warranty claims and providing repair or replacement services as needed.
- Technical Support: Providing expert guidance on using the product or service, as well as addressing any technical problems.
- Feedback Collection: Actively seeking customer feedback to understand their satisfaction levels and identify areas for improvement.
- Maintenance and Upgrades: Offering services to maintain the product in good working condition and provide updates or upgrades as necessary.
Overall, each stage of service plays a crucial role in the customer journey, and businesses that excel in providing comprehensive and high-quality services at every stage are more likely to succeed in retaining customers and building a strong brand reputation.
